Lifts and escalators are essential to many offices, but we barely think about them in our everyday lives. The Covid-19 pandemic requires a clear, process-driven approach to minimise the risk of virus transmission. It is essential that measures are put in place to ensure that social distancing is followed, and hygiene standards are high – this guidance published by the BCO Technical Affairs Committee will help to focus the response by providing an insightful, practical and considered view for occupiers and their advisers.