This Briefing Note highlights how Savills has incorporated the recommendations into its property management service. The paper touches on its service delivery strategy pre-Covid-19 as well as providing an overview of how property management as a whole may need to adapt in response to the pandemic.

Over the past decade, the BCO has initiated the driving of the customer-service revolution in the property management industry. It has been producing research and recommendations on occupier satisfaction since 2002. Embracing the best practice guidance published by the BCO Occupier Group, Savills has adopted the concept of building performance and developed a new customer-focused business model for managing prime offices and places.