In 2017, the BCO published the next phase of this research, this new BCO research provides a best practice guide to services and management standards in multi-occupied office buildings. It also provides a Building Performance Scorecard which will measure how well an office building is performing, viewed from the perspective of the owner, property manager and occupier.

Office Service Standards and Customer Experience highlights the need for a revolution in the property industry’s approach to delivering service, based on customers’ requirements ‘from space as a commodity’ to ‘space as service’.

Will the office property industry be willing to take up the challenge and rethink its business model? Join the East Anglia committee and speaker Howard Morgan, managing director of RealService for a breakfast seminar on 27 February.