BCO Launches New Customer Experience Award for 2025

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By BCO Media
February 21, 2025

21 February 2025

We are delighted to introduce the BCO Customer Experience Award, a brand-new category in the BCO Awards Programme 2025. This award recognises office buildings, campuses, business parks, and science parks that go beyond great design and functionality to create exceptional customer experiences for occupiers, employees, and visitors.

Following the launch of BCO’s latest research report, “Towards Experience Utopia – Customer Experience Best Practice in the UK Office Sector”, this new award further highlights and celebrates organisations that are setting new benchmarks in workplace experience.

As workplace expectations continue to evolve, this award honours excellence in leadership, service delivery, customer engagement, well-being, sustainability, and innovation. If your office space is redefining customer experience, we encourage you to enter!

Key Details

  • Who can enter? Owners, managers, and/or occupiers of office buildings (including individual office floors), office campuses, business parks, and science parks.
  • Who are the customers? Your customers could include occupiers (tenants), employees, visitors, and the wider community.
  • Judging criteria: Entries will be assessed on best practice in customer strategy, leadership, operational excellence, occupier engagement, well-being, sustainability, and innovation.
  • Judging process: A shortlist of entries will be selected following a desk-based assessment, with final judging taking place via site visits.
  • Submission deadline: Thursday 10 April 2025, 5pm
  • Entry fee: £250 + VAT per submission
  • National Awards Ceremony: Tuesday 7 October 2025

How to Enter

To enter, download the Customer Experience Award Entry Guide and Entry Form, then follow the instructions to prepare your submission. Once completed, email your Entry Form along with any supporting documents to events@bco.org.uk.

Submission Deadline: Thursday 10 April 2025, 5pm

 

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