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This week, we are celebrating the women in our industry as part of International Women’s Day and Women in Construction week; giving us the perfect opportunity to shine the spotlight on the outstanding women joining us to speak in Milan this May.
Helen Berresford: Helen is passionate about designing for people, championing an activity-driven design approach that puts human experience and requirements at the heart of the design process. The breadth of Helen’s knowledge allows her to expertly advise clients on every step of the project journey, from the early due-diligence and strategy, to creating efficient and inspiring spaces that encapsulate the culture of an organisation.
Betsy Brady: Betsy works in Knight Franks London Development Consultancy where she advises developers looking to regenerate the City of London’s stranded assets. Her focus is ensuring the next generation of commercial property within the Square Mile has sustainable purpose throughout its life cycle and meets the anticipated needs of the future workforce. Betsy has to solve the complex equation of the financial implications of the changing nature of the workplace and how can the desired outcome be achieved.
Victoria Caines: Victoria is an Associate Director at Turner & Townsend alinea, who specialises in MEP services. She recently joined the BCO National Judging panel, with her first judging role in 2024.
With over ten years of experience, Victoria has worked across various sectors, primarily focusing on commercial offices. Her expertise extends to both fit-out projects and shell-and-core developments.
Sophie Davies: Sophie is an Associate at Heyne Tillett Steel who takes a particular interest in heritage projects. With her research-based approach and eye for detail, she is adept at solving problems with existing fabric to mitigate risks in the early stages of design. Over her ten years in structural design, she’s worked on a variety of different projects, from complex high-rise commercial buildings to historic conversions and retail refurbishments, and she’s experienced working in multi-disciplinary teams on large and small developments over the full project lifecycle.
Katy Ghahremani: Katy is one of Make’s directors and has been a Maker since 2004. Her portfolio spans a variety of sectors and includes designs for a number of prestigious hotels around the world, including the award-winning Temple House hotel in Chengdu, China. Katy is currently leading Make’s high-profile refurbishment of Hornsey Town Hall. She’s passionate about interiors as well as architecture, and is often called upon to help clients develop their brand philosophy and identity.
Nicola Jones: Nicola is Customer Experience General Manager for GPE, with a passion for creating efficient customer journeys to increase customer satisfaction and customer retention. Nicola has extensive experience working cross property functionally to develop customer strategies that align with the business’s priorities and initiatives.
Angela Joseph: Angela is Director of Development working across a number of commercial developments within the Brookfield Properties portfolio with a current focus on delivery. Angela has experience working across both Australia and the United Kingdom as both a Quantity Surveyor and in Development with broad sector experience having worked on large scale commercial, life science and cultural projects. Angela is also the current Chair of the judging panel for the BCO Awards for London and South East.
Lauren Lewis: Lauren is a BCO NextGen committee member and actively involved in Arup’s London Property Leadership team. She is a mechanical building services engineer with a passion for low energy, architecturally integrated designs within the commercial property sector. Lauren has led the MEP design and delivery of over 20 co-working spaces for a well known global brand as well as being involved in significant masterplans such as Television Centre and a recently completed 330,000ft2 redevelopment close to Liverpool Street ; both of which push the dial on achieving low carbon buildings.
Philippa Wagner: Philippa Wagner is a leading voice in the hospitality industry, celebrated for crafting future-focused brand experiences that combine cultural insights with strategic consumer understanding. As founder of PeoplePlacesSpaces, she collaborates with global brands such as Ennismore, Gleneagles, TFE Hotels, and Locke to develop innovative concepts and reimagine guest experiences to ensure lasting impact in a changing market.
Chiara Zanello: Chiara Zanello is a Corporate Real Estate Manager within Willis Towers Watson’s Corporate Real Estate team in Europe, with over 10-years experience helping organisations to achieve strategic business goals by shaping and delivering successful Real Estate strategies.
Learn more and read their full biographies here.
Meet the BCO Awards Judges – What makes an award winning building?
Winning a BCO Award is an accolade to be proud of – a coveted industry benchmark for excellence in the workplace. Our annual awards programme celebrates quality design, commerciality, and sustainability.
What does it take to win an award? It is not a competition in architecture, scale of the project or budget, but an assessment across weighted criteria including aims and enterprise, value for money, utilisation of BCO guidance
and best practice, internal environment, quality of spaces, ESG, and finally how the building “lifts the spirts”. The assessment process is thorough – dedicated volunteer judges pour over the details of every submission and visit shortlisted projects, evaluating each against the stated criteria.
Would you like to understand more about the entry or assessment process, how the scoring is undertaken by the judges, how to present your project to have the best chance of success, and gather some insight and tips from the BCO judges?
Mike Burton, National BCO National Awards Chair and Building Engineering Director at AECOM, ably supported by a team of regional BCO Awards Judges, including Angela Joseph from Brookfield Properties and Mark Lacey from Turner & Townsend alinea will be on hand during coffee and lunch breaks to answer any questions you may have. Look out for the stand!
Want to know more? Download this year’s conference brochure. Here you will find detailed information on all aspects of the 2025 conference programme, including the party at Superstudio Più, as well as the photography competition, back for the 6th year running.
The British Council for Offices (BCO) has appointed a new chief executive to steer it through its next phase of growth.
Former EG editor and well-known advocate for the real estate sector Samantha McClary will take up the role from 6 May.
She succeeds Richard Kauntze, who has held the position for over 25 years, guiding the BCO through transformative growth and evolution. During Kauntze’s time as chief executive, the BCO’s membership has grown from 585 to more than 4,000. NextGen members (those who are 35 and under) now represent over a quarter of the BCO’s membership as a whole.
McClary has more than 20 years’ experience in the real estate sector, championing and challenging it through the pages of one of the sector’s core publications, Estates Gazette.
In her new role, McClary will seek to build on Kauntze’s achievements by working to grow the BCO’s membership further and to amplify its role as a guiding light for the workspace sector.
Samantha McClary, incoming Chief Executive, British Council for Offices, said: “The workplace has been through such a transformation, accelerated by Covid, but remains such an important element of our built environment. Where and how we work plays a vital role in building community. Our workplaces have a unique ability to bring people together, to enable innovation and collaboration. How we design and build these spaces has a phenomenal impact on people and the planet.
“It is vital that we support this important industry and make sure that everyone understands the role it plays in supporting economic growth, in creating community and in helping solve the climate crisis. This is why I’m excited and honoured to be taking up this role and to be working with the BCO Presidential team and the whole of the BCO membership to ensure the UK workspace sector leads and gets the recognition it deserves.”
Richard Kauntze, Chief Executive, British Council for Offices, said: “It has been an honour and a pleasure to hold the role of chief executive of the BCO for more than 25 years. I am delighted to be handing over the reins to Sam, and I know that she will do an excellent job of guiding the organisation through the years to come.
It is a real testament to the strength and ingenuity of our membership that the BCO has continued to grow and adapt in response to challenges such as the financial crisis, hybrid working, and, more recently, the rise of AI. The office continues to play a vital role in the greater ecosystem of towns and cities, and it is with anticipation and excitement that I will be watching this new chapter for the BCO unfold under the leadership of its new chief executive and formidable presidential team.”
Peter Crowther, President, British Council for Offices, said: “Sam has been at the forefront of the sector for years, not just working to champion the best of its achievements but working to challenge its limits and seek out avenues for progress where needed. I look forward to working alongside Sam as we continue the BCO’s work of helping the sector achieve its best. My heartfelt thanks go to Richard for his years of service to the BCO, a sentiment which I know is shared by the wider membership. Richard has been synonymous with the BCO for as long as I can remember and his tireless work has been instrumental in seeing the organisation grow and establish its place as a rigorous and respected source of guidance, support and progress.”
As a leading advocate for diversity, inclusion and talent, McClary will also seek to further grow the BCO’s NextGen membership and activities, with a focus on collaboration across sectors to ensure the future of the real estate sector remains in safe hands and continues to deliver the places our businesses, people and planet deserve.
ENDS
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About the BCO
The British Council for Offices’ (BCO) mission is to research, develop and communicate best practice in all aspects of the office sector. It delivers this by providing a forum for the discussion and debate of relevant issues.
Established in 1990, the BCO is the UK’s leading forum for the discussion and debate of issues affecting the office sector.
Its members are all organisations involved in creating, acquiring, or occupying office space, whether architects, lawyers, surveyors, financial institutions, or public agencies. The BCO works to advance the collective understanding of its members, enabling them to work together to create more effective office space.
New British Council for Offices report tells employers and office designers to treat office workers like customers that need to be acquired and retained, and to find out what they want by means including experimentation and analysing metrics
A new British Council for Offices (BCO) report says staff must be treated like customers if employers want them back in the office. This means making the office a place that gives them the experiences they want.
Towards Experience Utopia provides the ultimate guide to creating ideal working environments that blend the best aspects of remote and in-office work. Commissioned by the BCO Occupiers Group, which comprises representatives of leading employers such as NatWest, PwC, Deloitte, Hines, Goldman Sachs, Gilead, BT and Citi, the ‘state of the nation’ report sets out the latest thinking on the implications of rise of hybrid working and the profound transformation in the office sector.
Just as consumer behaviour has changed in recent years, so too have the preferences of office workers. Expectations of what the office should offer are soaring, particularly from Gen Z, who value flexibility and work-life balance highly. The absolute focus for top employers should become designing and delivering enjoyable and inspiring places to work, as they compete with the comfort of home environments.
Previous BCO reports have implored building owners to treat their occupiers as customers to support revenue, retention, and reputation. This new research emphasises that this is no longer enough; the employee has become the ultimate arbiter of value, necessitating a paradigm shift in the design and operation of office buildings.
Metrics such as occupancy rates, badge swipes, meeting room use, and employee surveys can support in making data-driven decisions, in a similar way to how brands use insights on their customers to deliver personalised experiences and identify new opportunities.
The report provides practical guidance for occupiers, investors, developers, agents, architects and designers, engineers, technology experts, and property managers through strategies and checklists, as well as best practice case studies from the likes of Legal & General and the Government Property Agency.
The report makes the following recommendations:
Andy McBain, BCO Junior Vice President, Chair of the BCO Occupiers Group, and Head of Future of Workspace & Design at NatWest, said: “Employees must now be treated like customers, with their experience and satisfaction as the top priority if their loyalty to the office is to be earnt. Rising generations have different expectations of the workplace and combined with advancements in tech, this has brought about a tectonic shift in ways of working – and consequently how offices should be managed and serviced.”
Dr. Danielle Sanderson, Associate Professor of Real Estate at UCL and Senior Consultant at RealService, added: “For many of us, the office remains the central hub of our professional lives but today, the ability to work flexibly or remotely is not just a perk but an expectation. Hybrid working has challenged everything that we previously understood about the purpose of the office. Employers and workspace providers should be trying to ‘sell’ time in the office, gather insights into what their ‘customers’ want, and design customer journeys to deliver an excellent customer experience. Such a Customer Experience strategy offers real commercial benefits, as my research has repeatedly shown.”
This new research and the launch of the new BCO Customer Experience Award in early 2025 will foster debate about what the best practice looks like for different occupiers, drive improvements and recognise achievements in delivering brilliant customer experiences.
ENDS
Media contact
ING Media
BCO@ing-media.com
T: + 44 (0) 20 7247 8334
About the BCO
The British Council for Offices’ (BCO) mission is to research, develop and communicate best practice in all aspects of the office sector. It delivers this by providing a forum for the discussion and debate of relevant issues.
Established in 1990, the BCO is the UK’s leading forum for the discussion and debate of issues affecting the office sector.
Its members are all organisations involved in creating, acquiring, or occupying office space, whether architects, lawyers, surveyors, financial institutions, or public agencies. The BCO works to advance the collective understanding of its members, enabling them to work together to create more effective office space.
Working with the Presidential Team, Richard Kauntze has held the position for close to 25 successful years, guiding the BCO through transformative growth and evolution
After soon-to-be 25 years of serving as Chief Executive for the British Council for Offices, Richard Kauntze will be stepping down in summer 2025. His successor will be appointed by the BCO Presidential Team in due course.
During Mr Kauntze’s tenure, the BCO has grown in membership and become established firmly as the office sector’s source of education, guidance and discussion. Since Mr Kauntze joined as Chief Executive in 1999, membership has increased from 585 to over 4,000, spanning a range of disciplines from leading architects and developers to major office occupiers.
Mr Kauntze has also worked hard to increase the BCO’s geographical reach, expanding from its initial base in Reading to a strong national presence across regions with a London headquarters.
The BCO NextGen programme has advanced over the past decade, with 25% of the BCO’s total membership now comprising of NextGen members – members aged 35 and under – demonstrating that the BCO is shored-up for the future. Mr Kauntze was instrumental in the creation of the NextGen Committees, which provide a platform for knowledge-sharing, mentoring, networking and professional development across five regions.
The NextGen ideas competition was launched in 2017 and has evolved into the BCO NextGen Ideas Project celebrating the boldest, most innovative and creative ideas for the future workspace of the next generation. The programme aims to encourage the NextGen’s confidence, expand their network and help them advance in their career.
The BCO Awards programme has developed and expanded to recognise new priorities and innovation within the sector, such as the ESG Award introduced in 2023. A new occupier award is being developed by the BCO, to highlight the highest standards for workplaces while they are in in-use.
In collaboration with the BCO Research Committee, the Presidential Team and the BCO’s Head of Research, Mr Kauntze has steered the BCO Research programme to inform upon and investigate continually the critical challenges in the office sector. This has seen vital research published on topics ranging from sustainability, agile working, health and wellbeing to designing for neurodiversity.
Working alongside the Presidential Team, Mr Kauntze is overseeing the introduction of two new BCO Committees – the London Regional Committee and the Life Sciences Committee. Each committee is being created to respond to emerging major trends in the sector, including London’s unique position in the British office market and the growth of life sciences into a notable real estate market.
The BCO also launched its new website last week which reflects and supports today’s office sector, with clear, user-friendly access to essential resources such as BCO guides and research. It will showcase the best in office design while providing all the latest BCO news and details of upcoming BCO events.
Richard Kauntze, Chief Executive of the BCO, said: “It will be bitter-sweet to say farewell to the BCO next summer. It has been an honour to hold the role of chief executive with the organisation for what will be 25 years this November. I will always have great fondness of the BCO and I am excited to see how it will continue to grow and progress with the excellent Presidential Team. Meanwhile, I am delighted to be launching the London Regional Committee and the Life Sciences Committee in this final year, which I believe will offer new springboards for discussion on progressive topics in the sector.”
Despina Katsikakis, President of the BCO, said: “I would like to express deep gratitude personally and on behalf of the BCO committees and members for Richard’s extraordinary work and commitment. For a quarter of a century Richard has focused on growing and diversifying the BCO’s membership and driving forward its purpose to research, inform and inspire best practice and discussion of key issues. Throughout his tenure Richard has positioned the BCO as the guiding light for a dynamic commercial office sector, a crucial role which we in the presidential team will continue to uphold and develop in line with the sector’s changing priorities and evolution.”
Peter Crowther, Senior Vice President of the BCO, said: “Fast approaching 25 years at the helm of the BCO, Richard has been a fantastic ambassador for the office sector, guiding members through economic recessions and the Covid-19 pandemic, to emerge stronger each time. Richard has steered the BCO to become one of Britain’s leading property bodies, producing publications heralded as ‘industry bibles’ and the BCO Awards have evolved to become acclaimed as the most rigorous and respected in our sector. He is an incredibly well-respected voice and leader in the industry. I am sure the entire membership and industry will join me in sincerely thanking Richard for his outstanding contribution and wishing him good health and happiness in his next chapter.”
ENDS
About the BCO
The British Council for Offices’ (BCO) mission is to research, develop and communicate best practice in all aspects of the office sector. It delivers this by providing a forum for the discussion and debate of relevant issues.
Established in 1990, the BCO is the UK’s leading forum for the discussion and debate of issues affecting the office sector.
Its members are all organisations involved in creating, acquiring, or occupying office space, whether architects, lawyers, surveyors, financial institutions, or public agencies. The BCO works to advance the collective understanding of its members, enabling them to work together to create more effective office space.
Media Contact:
ING Media
T: + 44 (0) 20 7247 8334
Crowther, Co-Founder of HERE, succeeds Cushman & Wakefield’s Despina Katsikakis, and GPE’s Helen Hare becomes Senior Vice President
LONDON, 27 June 2024: Peter Crowther, Co-Founder at HERE, has been elected President of the British Council for Offices (BCO) with immediate effect, following yesterday’s BCO annual general meeting. He succeeds Despina Katsikakis, Executive Partner & Global Lead, Total Workplace at Cushman & Wakefield.
The presidential team also sees Helen Hare, Director of Projects at GPE, take on the role of Senior Vice President, following on from Crowther in the role. Andy McBain, Head of Future of Workspace & Design at NatWest Group, becomes the new Junior Vice President.
Crowther brings to the role expertise in navigating the intersection between the office and other sectors, as well as a passion for creating and delivering innovative and sustainable workplaces. His career spans more than 25 years in real estate. In his previous role as Chief Development Officer at Bruntwood SciTech, Crowther led the evolution of the company’s development portfolio since he joined in 1997, including the advent of its commercial, science and technology joint venture with Legal & General in 2018.
In April 2024, Crowther co-founded HERE, with fellow Bruntwood alumnus Kate Lawlor. HERE is a development management and advisory company focused on the acquisition, reinvention, repositioning and ongoing management of operational real estate – with a focus on commercial offices and laboratory spaces.
Crowther first joined the BCO in 2010, acting as a member of the BCO’s Northern Regional Committee. He was also a member of the National Awards Judging Panel between 2012 and 2017, acting as Chair of the panel in 2015.
Last month, Crowther chaired the BCO’s Annual Conference in Birmingham, which was themed “creating vibrancy”. Crowther was instrumental in involving the BCO’s NextGen cohort – the 25% of BCO members who are aged 35 and under – in the organisation of conference panels on topics including how culture shapes workplaces.
Crowther’s focus as BCO President will be on how the sector can continue to evolve in response to the challenges posed by climate change and rapid technological advancements through solutions such as retrofit and the integration of AI, while improving occupier-experience for all.
During her 12-month presidency, Katsikakis championed the role of the office in supporting environmental, social and economic resilience and providing inspiring places for people to thrive. Katsikakis took part in the organisation of the BCO’s inaugural ESG conference and oversaw the launch of the BCO’s new research agenda in January this year. This significant update included the development of the BCO’s ‘2030 vision for the office’, concentrating on four pillars: economy, business, technology, and ESG.
Katsikakis also led the undertaking of a new research initiative to define the parameters of customer experience and create a new BCO awards category, acknowledging that the future of the office will be characterised by a greater focus on people and experience.
Other changes to the BCO’s Presidential Team include Helen Hare’s promotion to Senior Vice President. Bruce Paterson, Founding Partner at Quantem, continues in his role as Honorary Treasurer.
Peter Crowther, President of the BCO and Co-Founder at HERE, said: “It is an honour to take on the role of BCO President. As we adapt to the new realities of hybrid, tech-enabled working conditions, the role of the office will continue to adapt to best meet the needs of today’s and tomorrow’s workers. I look forward to working with the BCO committees across the regions and the NextGen as we explore new models for office design and operation, and how commercial real estate can feed into the broader development of UK cities.”
Despina Katsikakis, Immediate Past President of the BCO and Executive Partner & Global Lead, Total Workplace at Cushman & Wakefield, said: “My warmest congratulations to Peter for his appointment as President of the BCO. It has been a pleasure to hold the position of BCO President over the past year and to be part of the organisation’s ongoing evolution. For me, finding new platforms for collaboration and testing ideas is one of the most important ways forward and the BCO continues to play a vital part in the industry by giving members from different sectors the chance to come together to learn from each other. I am excited to see what Peter will achieve in the coming year and look forward to continuing to support BCO members through my new position as Immediate Past President.”
Richard Kauntze, Chief Executive of the BCO, said: “I am delighted to welcome Peter Crowther to the role of BCO President. Peter has made his mark in the commercial sector as an innovative and ambitious leader, and I am a great admirer of Peter’s collaborative and creative vision for the future of the workplace. It was a huge pleasure to work alongside him on the curation of this year’s BCO conference in Birmingham, where his focus on social value and inclusivity was brought to the fore. I wish him the very best for this new role and look forward to seeing all he will accomplish during his presidential year.
“My sincere thanks go to Despina Katsikakis for her outstanding work over the past year. Despina has been a formidable leader for the BCO. Despina’s work with the BCO’s Research Committee to launch new research pillars to set the parameters for upcoming papers demonstrates her ongoing role in guiding the office sector as it continues to evolve in response to changing occupier needs, economic shifts, the rapid progression of workplace tech and growing sustainability standards. Despina’s human-centric approach, her inquisitive nature and her clear passion for creating spaces with wellbeing at their heart have left a lasting impression on the BCO.”
“I would also like to thank Bruce Paterson for his dedication and continued work as BCO’s Honorary Treasurer, congratulate Helen Hare, who now becomes our Senior Vice President, and welcome Andy McBain, our new Junior Vice President.”
About the BCO
The British Council for Offices (BCO) is the UK’s leading member organisation representing the interests of all those who occupy, design, build, own or manage offices in the UK. The BCO leads on thought leadership and best practice in all issues related to the creation and use of office space – through its research, awards, conference and events programmes. You can learn more about the BCO at www.bco.org.uk.
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