BCO Research Launch: Towards Experience Utopia

New and unique research was commissioned by the British Council for Offices (BCO) in February 2024 to explore the profound transformation in the office sector driven by the COVID-19 pandemic, emphasising the rise of customer experience as the new norm.

The new BCO report being launched on 15 October shares the outcome of the industry-wide research and provides practical guidance through case studies, profiles, and best practice checklists aimed at helping BCO members adapt to and excel in the evolving landscape of customer experience.

The launch event on 15 October will provide members with an introduction to the research and the panel discussion will debate critical success factors of customer experience best practise. Following the panel, delegates can enjoy refreshments and the opportunity to tour the Hines’ office.

Space is limited so please book now to secure your spot. Once fully booked, please email events@bco.org.uk to be added to the waiting list.