Research study calling for a rethink of the relationship between owners, managers and occupiers of the office sector.

Publication Date 02 Jul 2015
Title Building Performance - Executive Summary
Category BCO Research & Policy, Development, Ownership & Investment, Occupier & Property Management
Member CostFree
Non Member CostFree
Description Based on new in-depth research with corporate occupiers, the report shows that although satisfaction within the UK office industry is improving, it is not at a fast enough rate to satisfy the majority of occupiers. A ten-point action plan was developed to address and improve the alignment between owners, managers and occupiers was developed as part of the research process. The property sector is perceived to be ‘lagging behind’ in the customer-service revolution. The report follows research published in 2002 that highlighted shortcomings in occupier satisfaction with the way their buildings are managed on their behalf.
This report sets out what we at the BCO see as an important course of action to impact a step-change in the industry, but only time will tell whether this will lead to prescriptive service-level commitments in line with other sectors.