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By accessing or using this website (www.bco.org.uk), you agree to these terms and conditions of use.

Ordering Publications / Events from the BCO

The BCO does not offer refunds for events, unless mentioned in the booking form itself. We do not accept bookings or dispatch publication orders without payment and would not issue invoices for these items. This is due to being a small Secretariat with limited resource for these administrative duties.

Hard copy publications can be returned to British Council for Offices (BCO) for a full refund up to 7 calendar days from the date of receipt. BCO must be notified prior to the return of any publications and all returns must be posted in their original condition, enabling them to be immediately fit for re-sale. All publications are returned to BCO at cost to the Customer and at the Customer’s risk. We accept no responsibility for any loss or damage to any items returned. Refunds will be issued within 30 days of BCO receiving the returned publication. Allow a week for delivery.

Products to be returned should be adequately packaged and clearly labelled to: British Council for Offices, 78-79 Leadenhall Street, London, EC3A 3DH

Please call us on +44 (0) 20 7283 0125 (Monday-Friday, 9.30am-5.30pm) or email us at mail@bco.org.uk if you have any questions regarding the return process.

For full terms and conditions based on purchases made of hard copy or online publications click here

Disclosing your information to others

Other than the disclosures referred to here, we will not disclose any personal information without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by Court order or for the purposes of prevention of fraud or other crime).

Information about products and services

It is very important to us that we provide the highest level of service. In order to help us do this, from time to time, the BCO may send you details of products and services which we think may be of interest to you.

Keeping our records accurate

We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, you may do so at any time by contacting us directly or where this facility is offered on the BCO website. If you have another query relating to your information please contact us as set out below.

Third party sites

We cannot be responsible for the privacy policies of other sites even if you access them using links from our Sites and recommend that you check the policy of each site you visit.

In addition if you linked to any of our Sites from a third party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.

Contacting us

If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by contacting us at:

British Council for Offices
78-79 Leadenhall Street
London
EC3A 3DH
T +44 (0) 20 7283 0125
F +44 (0) 20 7626 1553
mail@bco.org.uk
www.bco.org.uk/contact-us

You are entitled to ask for a copy of the information we store about you for which we charge you a small fee, currently £10.00.

The Data Protection Commissioner

If you wish to know more about your rights in respect of protection of personal data, please contact:

Data Protection Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
United Kingdom

T +44 (0)1625 545700
www.dataprotection.gov.uk
www.dpr.gov.uk