BCO Research Presentation - Office Service Standards & Customer Experience

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A shift is taking place in the world of office property, forcing fundamental change in the relationship between owners, property managers and occupiers. This follows the BCO report ‘Building Performance’, published in 2015.

Start Date / Time 27 Feb 2018 08:00
End Date / Time 27 Feb 2018 09:30
Venue Carter Jonas, One Station Square, Cambridge CB1 2GA
National No
Region Midlands and East Anglia
Type Seminar
Available to Non Members Yes


In 2017, the BCO published the next phase of this research, this new BCO research provides a best practice guide to services and management standards in multi-occupied office buildings. It also provides a Building Performance Scorecard which will measure how well an office building is performing, viewed from the perspective of the owner, property manager and occupier.

Office Service Standards and Customer Experience highlights the need for a revolution in the property industry’s approach to delivering service, based on customers’ requirements ‘from space as a commodity’ to ‘space as service’.

Will the office property industry be willing to take up the challenge and rethink its business model? Join the East Anglia committee and speaker Howard Morgan, managing director of RealService for a breakfast seminar on 27 February.

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